Returns & Exchanges
At Mace Engineering Group, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn garments with original tags attached. Whether you need a different size or a full refund, our streamlined process ensures your wardrobe update is entirely stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Ship the Items
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location or post office.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing